As software continues to eat the world (to paraphrase Marc Andreessen), software developers fulfill an ever more critical role in the progress of technology and, by extension, society. Supporting developer productivity is good for business. Those developers then become innovators – co-creators – that give a boost to your core business.
It’s also challenging. Developer programs consist of a myriad of activities, ranging from simple providing sample code and developer education, to tooling, to in-person events and online communication. It’s hard to be great at everything, and it’s hard to allocate effort and money effectively for maximum impact.
Every six months we benchmark top developer programs against each other. First, by measuring what developers value in those resources and activities, in all its diversity across several segments of the developer population. Second, by highlighting the best practice leaders: those vendors that are doing an excellent job in specific aspects of developer programs, to whom you can look for inspiration and insights on how to improve. There is no single leader across all of the 20 activities we measure – everyone can improve somewhere.
The top spot in terms of developer satisfaction is taken by Unity, with an overall developer satisfaction score of 75 out of 100. Unity shows exceptional performance on several attributes: tutorials, how-to videos & webinars, and official forums. This may be skewed by the fact that their products cater to a specific subset of developers (game developers) who might score attributes differently than others.
Google, Microsoft, and Mozilla are not only among the largest developer programs; they lead the pack in terms of developer satisfaction and engagement. Other major developer companies like Amazon, Facebook, Oracle, and Apple follow at some distance.
This doesn’t imply, however, that only the companies with the most traction and the biggest budgets can create excellent developer support programs. The living proof of that are Unity and Tencent. As we said, Unity has the highest developer satisfaction of all programs in our list. Tencent, the producer of WeChat who mostly addresses a geographical developer segment in China, has a developer satisfaction on par with Facebook and well beyond Twitter’s, and one of the highest levels of engagement in our survey. Other companies like Intel and Cisco may have moderate overall performances, but lead the way in important attributes such as training, technical support, or access to devices.
The study above shows data from the 12th edition SlashData Developer Economics survey. Over 21,200 respondents were asked which developer programs they used and how satisfied they are with them. These respondents came from 162 countries around the world and span mobile, desktop, IoT, cloud, AR/VR and machine learning developers and data scientists. The results were collected by SlashData over a period of six weeks between November and December 2016.
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